Effective date:
HaatGhat (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit haatghat.com, create an account, place an order, or contact us.
The business responsible for your information is [Registered business name], located at [Business address].
1. Information We Collect
Depending on how you use our website, we may collect:
- Contact information: Your name, phone number, email address, and billing and delivery addresses.
- Account information: Your account details and saved preferences.
- Order information: Products purchased, order history, delivery instructions, and return or refund requests.
- Payment information: Payment method, transaction references, and payment status. Payment providers may collect additional information under their own privacy policies.
- Support communications: Messages, feedback, reviews, and information you provide when requesting assistance.
- Technical information: IP address, browser type, device information, pages visited, and website activity collected through server logs or cookies.
Please do not send passwords, payment PINs, one-time passwords, or full card details through email, chat, or support messages.
2. How We Use Your Information
We use personal information to:
- Process and deliver orders.
- Manage accounts, payments, cancellations, returns, and refunds.
- Send order confirmations, delivery updates, and service messages.
- Answer questions and resolve complaints.
- Maintain website functionality and improve the shopping experience.
- Detect fraud, prevent misuse, and protect our customers and business.
- Maintain records and meet applicable legal obligations.
- Send promotional communications where permitted and with consent where required.
Where applicable law requires a legal basis, we rely on the basis appropriate to the activity, such as fulfilling your order, complying with legal obligations, consent, or permitted legitimate business interests.
3. Cookies and Similar Technologies
Cookies are small files stored on your device. We use essential cookies where needed for functions such as keeping you signed in, maintaining your shopping cart, and supporting checkout.
[Confirm whether analytics, advertising pixels, or other non-essential tracking tools are used. List the tools, their purposes, cookie durations, and available consent controls before publishing.]
Where required, we ask for consent before using non-essential cookies. You can also control cookies through your browser settings, although blocking essential cookies may affect website features.
4. How We Share Information
We may share relevant information with:
- Delivery partners to deliver purchases and manage delivery issues.
- Payment providers to process payments and refunds.
- Technology providers that support website hosting, communications, security, and business operations.
- Professional advisers or public authorities when reasonably necessary to meet legal obligations, address disputes, or protect rights.
- A successor business if ownership changes, subject to applicable safeguards and notice requirements.
[Confirm and disclose any additional sharing with marketplace sellers, analytics providers, advertising partners, or social media platforms.]
5. Marketing Choices
Where we send promotional emails or messages, you can opt out through the unsubscribe option provided or by contacting us.
Opting out of marketing does not stop essential communications about your orders, payments, deliveries, or account security.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, preventing fraud, and meeting legal recordkeeping requirements.
[Insert your actual retention periods or criteria for account data, order records, support messages, and technical logs.]
When information is no longer needed, we delete it or anonymize it, subject to applicable requirements and backup retention cycles.
7. Information Security
We use reasonable technical and organizational safeguards appropriate to the information we handle. Access to personal information should be limited to authorized people who need it for their work.
No website, transmission method, or storage system can guarantee complete security. Please keep your account credentials confidential and contact us if you suspect unauthorized activity.
8. Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing depends on consent.
The rights available and how we respond depend on applicable law. We may need to verify your identity before fulfilling a request. Some information may need to be retained for legal obligations, transaction records, or resolving disputes.
9. International Processing
[Confirm whether hosting or other service providers process information outside Bangladesh. Identify the relevant locations or provider categories and describe applicable safeguards.]
10. Children’s Privacy
Our shopping services are intended for people who can lawfully make purchases. We do not knowingly collect personal information from children contrary to applicable law.
If you believe a child has provided personal information improperly, please contact us so we can investigate and take appropriate action.
11. Third-Party Websites
Our website may contain links to external websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The revised policy will show an updated effective date. Where required, we will provide additional notice or obtain consent.
13. Contact Us
For privacy questions, requests, or complaints, contact:
Business name: haatghat.com
Email: haatghatdomain@gmail.com
Phone: 01410823806
Address: East Raja bazar, Tejgaon, Dhaka 1205, Dhaka, Bangladesh, 1205
Website: https://haatghat.com
